About Imageware.no
FAQ: About our products
FAQ: How to order
FAQ: How to use the design studio
FAQ: Pricing and discounts/vouchers
FAQ: Payment
FAQ: Shipping and delivery
Privacy policy and data protection
Return and refund policy
General terms
Contact support center
What is a mobile phone cover?
To decorate or change the cover on your phone, will make your phone look brand new and cool. A mobile phone cover is the actual plastic or aluminum housing outside your mobile phone. Sometimes the cover includes the display, but usually it’s without. The covers are authentic and original, and are supplied us by the mobile phone manufacturers (e.g. Sony Ericsson). When you receive the cover, you remove your old and replace it with your new piece of art to have a phone that suits your image.
Will changing cover affect the guarantee?
As the covers are supplied us by the phone manufacturers as a part of agreements with them to provide the market with designed covers, your guarantee will be intact with your new cover.
What is the difference from stickers?
A sticker is a thin plastic foil with glue that you stick to the surface of your phone. A cover is an actual part of the phone that you remove and replace.
What phone models do you support?
Because we produce customized covers and not stickers, we only support phone models with exchangeable covers. At the moment Sony Ericsson is the only one with several models with exchangeable covers, but we expect an increase from the other very soon. We are ready to include their phones and other gadgets like game consoles, laptops etc.
I am looking for a new phone and want to find the perfect design first, what do I do?
This is simple; you just browse through our gadgets to find the phone/gadget you like the most. All designs fits all phones, and you can even create your own design to all phones.
I have a phone and want new design, what do I do?
First you have to check if we support your phone by “Browse by Gadget”. Here you find all models we support at the moment.If you don’t find what you search for, please come frequently back, as we add new models and brands all the time.
After choosing your gadget, you have two options when it comes to design. You can pick one our designs, or you can design your own cover by using our designstudio.
Picking one of our designs is easy; you just choose the gadget/model and then design. You’re now ready to check out.
How do I design my own cover?
Click on “ Design your own” in the header, and you will see our design studio. The design studio should be quite intuitive, and it is possible for you to add background colors, background pattern, your own image/s and/or text. See How to use the designstudio below for more information
How do I add background?
First – choose front or back of the phone in the lower left corner of the white frame where you see a preview of your phone.
Then click the “Background” tab to the left. You’ll now see a color palette and a pattern palette. By clicking a color, you’ll instantly see that the preview of your phone model changes accordingly. If you didn’t like the color, just click another until you find the color of your dreams.
If you don’t want a solid color only, you can add texture by choosing patterns from the pattern palette. Click on the texture you like, and preview will change. You may change the color again if you think another color will look better with the texture you found. If you don’t find any texture you like, you can remove it by clicking “Clear pattern”, and you’ll see the solid color only.
If you want to clear both the color and texture, click the button “Start Over” to the left of the texture palette. Please note that you only clear one side of the phone, and that you have to do this for the other side too, if you want to start over with both sides.
If you want color and texture on the other side of the phone, you have to do this again after you have changed side by clicking one of the buttons in the lower left corner of the preview frame.
How do I add images to my cover?
First – choose front or back of the phone in the lower left corner of the white frame where you see a preview of your phone.
Click the “Images” tab to the left. You will find a “Browse” button. Click this and a window showing files on your computer will open. Find and select the image you want to add to the phone, and click “Ok”. You’ll now see that the image has been added to the preview of your phone.
You’ll see that there is a red frame around your image. This is to make it easy for you to see which image/layer you’re working with, if you’re working with more than one.
When clicking on an image in the preview frame, you can move it to and place it where ever you want on the cover. You’ll also see that you can move it so that just a part of your images shows on the cover.
If you want to move an image in front of or behind another object (text, symbol etc), first click on the image and then click on one of the icons under “Layers” in the upper right corner of the preview frame.
By clicking on the image, four buttons will occur to the left of the preview frame. You can use them to make your image larger or smaller, and to rotate the image left or right. Please note: If an image looks too small, it’s low resolution. Enlarging the image too much may end up with a blurry image on your phone cover. Making the image smaller will not affect the quality on the finished cover.
You can add several images to each side of the phone by repeating the steps above.
If you want images on the other side of the phone, you have to do this again after you have changed side by clicking one of the buttons in the lower left corner of the preview frame.
If you want to remove an image you’ve added to you phone, you click and hold on it, and drag and drop it into the basket to the lower right.
If you want to remove several images, background, text and/or symbols, you click “Start Over” to the left. You have to repeat this for the other side too.
What image formats do you accept?
The designstudio accepts jpg, jpeg, gif and png-files.
Is there any size-limitations?
Theoretically there are no size limits, but the functionality is best if the size does not exceed 0.5 Mb. You will notice that larger files will take (really long) time to upload and to be processed, especially right after our e-mail campaigns when loads of people design products at the same time.
High-resolution or low-resolution?
Images on the web are usually low-resolution, and too small to give you high-quality output (decoration on the cover). The same with images taken with your mobile phone and sent as MMS. Images taken with your phone is usually of high enough resolution, but it will be compressed when sent as MMS. Please note that many mobile phones take images of poor quality, and that that will affect the image.
Can I add text to my phone cover?
Sure – just choose front or back of the phone, click the “Text” tab to the left and start typing what you want. Click “Add text” and you’ll see a preview of the text. Now you can choose font and color. Both can be changed until you find the perfect style.
If you click on the text in the preview frame, you’ll see that a red frame occur around it. You may then click “+” or “-“ to make the text larger or smaller, or you can rotate it right and left by click the round arrows.
When clicking on an image in the preview frame, you can move it to and place it where ever you want on the cover. You’ll also see that you can move it so that just a part of your images shows on the cover.
If you want to move an image in front of or behind another object(text, symbol etc), first click on the image and then click on one of the icons under “Layers” in the upper right corner of the preview frame.
If you want to remove text you’ve added to you phone, you click and hold on it, and drag and drop it into the basket to the lower right.
If you want to remove several images, background, text and/or symbols, you click “Start Over” to the left. You have to repeat this for the other side too.
Is there icons or symbols I can use to ease my design work?
Yes, there are. Choose which side of the phone you want to fill with one or many symbols, and click the “Symbols” tab to the left. You’ll see 12 symbols in the symbol palette, but you’ll find more if you click “more” under the palette to the right.
To add a symbol, find the right one and click on it. You’ll see that at red frame occurs in the middle of the phone. If the phone display is in the middle, you’ll not see the symbol, only the frame.
Click and hold the symbol and place it where you want it.
When you have clicked on the symbol, you’ll see that you can make the symbol larger or smaller, and that you can rotate it. Above we wrote that we didn’t recommend you to enlarge images too much. It’s not the same with the symbols. You may enlarge them as much as you want.
You may add as many symbols as you want, and on both sides of the phone.
You can of course combine symbols with text, image and/or background. Please note that you can change if the symbol or other object shall be put on top or bottom of your design.
If you want to remove symbols you’ve added to you phone, you click and hold on it, and drag and drop it into the basket to the lower right.
If you want to remove several images, background, text and/or symbols, you click “Start Over” to the left. You have to repeat this for the other side too.
What do I do when I’m finished creating my design?
Click “Finished – Add to Cart”
You’ll now see a preview of both sides of your phone, and confirm that this is how you want the phone to look. If you want to do changes, click the “Back” button to the lower left. Please note that clicking back in your browser may erase your design.
Click if you accept the design and if you want the design to be published to our official Custom Design Gallery. All designs visible in this gallery will be available for other people to use on their phone.
Now – if you’re really proud of your design, you can even tip a friend and send a link to your design by using “Share your piece of art with a friend”
Click “Confirm – add to cart”
Can I continue shopping after I’ve added a design to the cart?
Yes, you can either click “Continue Shopping” after you’ve confirmed your design, or choose design or gadget the way you want. When you want to check out and pay for your items, just click “Your Cart” in the upper right corner of the page.
What will be added to the price?
Unless you have a voucher or coupon, the price you see below each item is the one we will charge you, plus USD 5.50 for shipping. At the moment the shipping cost is the same even though you buy several items. We will not charge you anything for local taxes, duty, VAT etc. We ship all around the world, and it’s impossible to know local charges at all times.
Vouchers and coupons
Sometimes we arrange e-mail campaigns with voucher number included, and some of our partners sell phones with vouchers included in the box.
If you are lucky and have got one of these vouchers or coupons, you’ll have to check out, register and enter the voucher- or coupon code before you’ll see the total discount. After registering the code, you’ll also see the discount on each product/design.
How do I pay for the items I purchase?
After you’ve added your items to Your Cart, you can click the Your Cart button at the upper right corner of the site. Here you’ll see what you’ve added to your cart. You can delete items or increase or decrease the quantity of each item. Please note: After you’ve changed the quantity, you must the button next to the price with two arrows, to update the line.
When you’re sure this is want you want to buy, click the button Check Out. Now you have to login or register if you’re not already a registered user at Imageware.no.
When you are registered, or you have logged in, you’ll see the total price we will charge you. Click “Check Out” and then the “PayPal-button”. Please note: PayPal is a global leader of payment solutions for web shops. For urther description of PayPal, see below.
The payment transaction
By clicking the “PayPal-button” you will be transferred to PayPal’s secure payment solution. Here you have two options:
Charge your credit card
Charge your PayPal account
Both options are secure, but using your PayPal account is easier if you already have an account. It’s your choice. The rest of the payment process should be intuitive and easy.
When you have finished your transaction, PayPal will send you a receipt of the transaction, and Imageware.no will send you an e-mail with order confirmation and information about delivery.
When our courier has picked up your goods at our warehouse, Imageware.no will send you another e-mail with more shipping information, tracking number etc.
What/who is PayPal, and can I trust PayPal?
PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
PayPal is a global leader in online payment solutions with more than 164 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
When will I receive my goods?
Your order will be sent to our warehouse, produced and shipped in 1-4 business days. Production itself takes 2-3 days included curing. Once your order ships it will take 5 to 14 business days to arrive depending on the destination.
We will send you an e-mail with a tracking number as soon as the courier has picked up your parcel. With that you can follow your item’s journey from us to your house.
Is there any delivery option?
To provide most of our customers with cost-efficient shipping we only offer one shipping method.
Charges on deliveries
Unfortunately we have no control over these local charges (taxes, duties, VAT) and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Where do we ship from:
Imageware AS is a Norwegian company located in Norway,Europe, but our warehouse and production unit is in Shenzhen, China. Your goods will therefore be dispatched to you from China.
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